At ARG Parts & Accessories, we understand and respect your opinions on our product. That's why we are always flexible to offer the best service as we can. Our flexible returns policy are set with prioritizing customer's satisfaction in mind.
WHAT can be returned?
All our products are returnable.
CHANGED YOUR MIND?
No problem! You may return or exchange any product within 14 days, as long as the item is in resalable condition and is returned in its original packaging. You will be responsible for the original and return shipping charges and a restocking fee of 10%. This also applies to orders cancelled during transit. If your original purchase price includes shipping, please contact us to confirm the original shipping cost. A refund, credit or replacement will be issued after we have received the package and confirm the item is in a resalable condition. Returns will not be accepted if you contact us after 14 days of receiving the item.
FAULTY OR INCORRECT ITEM?
The item needs to be returned. We will pay for return shipping costs. The item will then be replaced or a full refund or credit provided, including the shipping cost. Please contact us ASAP if you would like to make a claim.
Did ITEM damage IN TRANSIT?
Please contact us prior to any installation to make a claim. We will not negotiate on damaged items after items are installed.
WHEN do items need to be returned by?
Within 14 days of the delivery date. Returns will not be accepted if you contact us after 14 days of the delivery date.
WHERE do items need to be returned to?
1 River Road West, Parramatta
2142 NSW
Between hours:
Monday - Friday, 8:30am - 4:30pm.
PACKAGING MATERIALS?
Items need to be returned in original packaging.
ADDITIONAL NOTES
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If the product is damaged during installation or the vehicle is damaged as a result of incorrect installation, we are not responsible and will not issue a refund or credit.
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When you have received your package, please inspect your product for any manufacturer defects or shipping damage prior to installation. If you notice any damages or defects, please contact us ASAP.
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Before sending any returns or exchanges, please contact our customer service representatives via email customerservice@argaccessories.com. Please include your order number, a specific description of damage/problem, photographs, and clear explanation of your reason. If the return is authorised, you will receive an email with return instructions. All emails will be replied within 24 business hours.