Refund Policy
At ARG Parts & Accessories, we understand and respect your opinions on our product. That's why we are always flexible to offer the best service as we can. Our flexible returns policy are set with prioritizing customer's satisfaction in mind.
What can be returned?
All our products are returnable.
CHANGED YOUR MIND?
No problem! You may return or exchange any product within 14 days, as long as the item is in resalable condition and is returned in its original packaging. You will be responsible for the original and return shipping charges and a restocking fee of 10%. This also applies to orders cancelled during transit. If your original purchase price includes shipping, please contact us to confirm the original shipping cost. A refund, credit or replacement will be issued after we have received the package and confirm the item is in a resalable condition. Returns will not be accepted if you contact us after 14 days of receiving the item.
FAULTY OR INCORRECT ITEM?
The item needs to be returned. We will pay for return shipping costs. The item will then be replaced or a full refund or credit provided, including the shipping cost. Please contact us ASAP if you would like to make a claim.
Did ITEM damage IN TRANSIT?
Please contact us prior to any installation to make a claim. We will not negotiate on damaged items after items are installed.
When do items need to be returned by?
Within 14 days of the delivery date. Returns will not be accepted if you contact us after 14 days of the delivery date.
Where do items need to be returned to?
24 Park Rd, Homebush West NSW 2140
Between hours:
Monday - Friday, 8:30am - 4:30pm.